Last updated: June 2026

1. Introduction

Cybertrix ("we", "us", or "our") operates the website cybertrix.co.za and provides digital services including software development, AI automation, digital marketing, and creative design. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

Submit a contact form (name, email, phone, company, service interest, budget, timeline, message)
Communicate with us via email, WhatsApp, or other channels
Engage our services and provide project requirements

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

Device information (browser type, operating system, device type)
Usage data (pages visited, time spent, click patterns, referral source)
IP address and approximate geographic location
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Respond to your enquiries and provide quotes
Deliver and manage the services you request
Communicate about project progress and updates
Improve our website, services, and user experience
Send relevant marketing communications (with your consent)
Comply with legal obligations
Detect and prevent fraud or abuse

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service providers — third-party tools we use to operate our business (email delivery, hosting, analytics). These providers are contractually obligated to protect your data.
Legal authorities — if required by law, regulation, or legal process.
Business successors — in the event of a merger, acquisition, or sale of assets.

5. Cookies and Tracking

We use cookies and similar technologies to analyse website traffic and improve your experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

Our website uses:

Essential cookies — required for website operation.
Analytics cookies — Google Analytics, to understand how visitors interact with our site. Data is aggregated and anonymised.

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (SSL/TLS), access controls, and secure infrastructure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Enquiry data is retained for up to 12 months. Project-related data is retained for the duration of the engagement plus 3 years for record-keeping purposes.

8. Your Rights

You have the right to:

Access — request a copy of the personal data we hold about you.
Correction — request correction of inaccurate or incomplete data.
Deletion — request deletion of your personal data, subject to legal obligations.
Objection — object to processing your data for marketing purposes.
Withdrawal of consent — withdraw consent for data processing at any time.

To exercise any of these rights, contact us at daco@cybertrix.co.za.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Namibia, including countries with different data protection laws. By using our website, you consent to such transfers. We take appropriate safeguards to ensure your data receives adequate protection.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Email: daco@cybertrix.co.za
Phone: +264 81 200 2149
Location: Namibia